These Subscription Terms explain automatic renewal, cancellation, subscription access, pricing changes, refunds and service availability for CarrierLookup subscriptions.
Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
You may cancel your subscription at any time through your account settings. Cancellation prevents the next renewal but does not normally provide a refund for the current billing period.
Your subscription provides continuous access to CarrierLookup during the active billing period, subject to applicable usage limits and these Terms. You may access your account from different devices.
CarrierLookup may change subscription prices from time to time. If the price of your plan changes, we will provide advance notice, and the new price will apply from your next renewal.
Purchasing a subscription does not guarantee a refund if you do not use the service. Unused searches, results, account access, or remaining subscription time are not refundable solely because they were not used.
Subscriptions are generally non-refundable. However, a refund may be considered when CarrierLookup experiences a significant server or system failure that makes the service unavailable or substantially unusable for 7 consecutive days or more.
Where a refund is approved under the outage provision, the user may receive 50% of the subscription amount attributable to the affected outage period. The outage period is calculated from the time the qualifying CarrierLookup-side problem begins until the service is restored.
Issues caused by the user's device, internet connection, account, third-party services, temporary interruptions, scheduled maintenance, individual search results, data limitations, or dissatisfaction with the information provided do not automatically qualify for a refund.
CarrierLookup may perform scheduled maintenance, generally between 8:00 PM and 5:00 AM Central Time. Short interruptions may occur during maintenance. We aim to keep the service available and minimize disruption, but continuous or uninterrupted access cannot be guaranteed.
Users will not be charged for subscription days falling within a qualifying CarrierLookup-side service outage. Any applicable adjustment will be determined based on the verified outage period.
Refund requests related to qualifying service outages will be reviewed by CarrierLookup. We may request information needed to verify the issue and affected period. Approval and the final refund amount will be determined after the review.
Approved refunds will normally be processed within 10 business days after the review has been completed.
If you have any questions or issues concerning your subscription, cancellation, billing, or refund request, please contact CarrierLookup support. Include your account email and relevant details so we can review the matter and assist you.